You may only place an order for goods if you agree to these terms and conditions. By placing an order, you are deemed to have accepted these terms and conditions as governing your order.
All profits made from the sale of goods in this store are paid to Hamworthy Hedgehog Rescue. (Registered charity number 1186680).
When you submit your order, you are allowing HAMWORTHY HEDGEHOG RESCUE to use your personal details to fulfil your order. In the event of there being a problem with your order we will communicate with you via e-mail, telephone or letter.
The supply of goods from this site is subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. In this event, a full refund may be offered.
We regret we cannot take online orders from outside of the UK. If you would like your order delivered outside the UK, please contact us to obtain a price for delivering your order.
From the time we receive your order, we aim to dispatch your goods to you within seven working days, however, please allow another seven working days before querying a non-delivery.
Order cancellation and amendments
Please note that once an order has been placed, we are unable to cancel the order or make any amendments to the address or items ordered.
If for any reason you are dissatisfied with any item, you are entitled to return the item in its original packaging and condition for a full refund.
Where a refund is claimed, please allow 21 days for us to refund your money.
In the event that any product purchase proves to be unsatisfactory due to defective workmanship or faulty material, you can return it to us for a replacement or a full refund.
Completed forms and items should be returned to:
HAMWORTHY HEDGEHOG RESCUE, 40 Egmont Road,Hamworthy, Poole, Dorset, BH16 5BZ
Your statutory rights are not affected.
COMPANY DETAILS & ADDRESS
HAMWORTHY HEDGEHOG RESCUE (registered charity number 1186680), 40 Egmont Road, Hamworthy, Poole, Dorset, BH16 5BZ
For any queries or complaints about goods or services please contact us or write to the above address.
We advise you to print and keep a copy of these terms and conditions for your records.
When you place an order, you will be redirected to the PayPal secure server who will handle the card payments on our behalf. This ensures that the information you send cannot be read by anyone apart from our ecommerce team and payment merchant. To check that you are in a secure area please look at the bottom of your browser and you will see a closed padlock.
When submitting your order, you are confirming to purchase goods and allowing Hamworthy Hedgehog Rescue to use your personal details for the purpose of supplying goods.
As customers are our most valuable asset, we protect their details as required by UK Data Protection Acts 1984 and 1998, and under newly instated GDPR legislation. We follow strict security procedures in storage and disclosure of information that you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose information to you. If you place an order and do not wish us to use your details, then you can click the ‘Check out with PayPal’ button on the Shopping Cart page before you press continue. This will send you direct to PayPal’s payment portal.